Refund policy
Last updated October 25, 2026.
Draft for review by a lawyer before launch.
No contract, no refunds
RekonPro plans have no contract. You can cancel at any time, and payments already made are not refunded, in whole or in part. This applies to monthly and yearly plans.
How cancelling works
- An admin of the shop cancels in the app: Settings → Subscription → Cancel subscription. It takes a minute, and no call is needed.
- Renewal stops right away. You keep full access until the last day you paid for, then the shop closes.
- Until that day you can change your mind with Keep my subscription, and nothing changes.
- Your card, invoices and receipts are in Settings → Subscription → Card and invoices.
- Download your data before the last day (Settings → Shop Profile → Your data). After it, we keep the data for 30 days, then delete it as described in the privacy policy.
One-time services
Data migration and integration setup are charged when ordered and aren't refunded. If we can't deliver a service you paid for, we don't keep the charge; if something isn't right, we fix it at no cost.
Billing mistakes
If we charge you twice or charge the wrong amount, we return the difference as soon as we find it or you tell us. Write to billing@rekonpro.com.
Services you connect
Charges from Twilio, Stripe, PartsTech or other providers you connect are made by those companies under their own terms.